Contact

Get in Touch

We're a team of pet lovers and we're here to help. Whether you have a question about a product, need help with your order, or just want to talk pets — we'd love to hear from you.

📧 Email Us
info@pawvenue.com

We aim to respond to all inquiries within 24–48 hours, Monday through Friday.

🕐 Response Times

• Order inquiries — within 24 hours
• Product questions — within 24–48 hours
• Refund & return requests — within 24 hours

Before You Reach Out

You might find your answer faster here:

• 📦 [Shipping Policy] — delivery times and tracking info
• 🔄 [Refund Policy] — returns and refund process
• 📋 [FAQ] — common questions answered

Send Us a Message

You can reach us directly via the in store chat. 

We're pet parents too.
Every question matters to us — because happy pets mean happy customers, and that's what Pawvenue is all about. 🐾