Shipping policy
Pawvenue Shipping Policy
Last updated: 2026
Our Shipping Promise
At Pawvenue, we work hard to get your order to you as quickly and safely as possible. Below you'll find everything you need to know about our shipping process. If you have any questions, our team is always happy to help.
Processing Time
All orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays will be processed the next business day.
You'll receive a confirmation email with your tracking information once your order has shipped.
Estimated Delivery Times
| Destination | Estimated Delivery |
|---|---|
| United States | 7–15 business days |
| Canada | 10–20 business days |
| United Kingdom | 7–15 business days |
| Australia | 10–20 business days |
| Europe | 10–20 business days |
| Rest of World | 15–30 business days |
These are estimates only. Delivery times may vary due to customs processing, carrier delays, or high-volume periods such as holidays and peak shopping seasons.
Shipping Costs
| Order Value | Shipping Cost |
|---|---|
| Under $35 | Calculated at checkout |
| $35 and over | FREE standard shipping |
Exact shipping costs will be displayed at checkout before payment is taken.
Free Shipping
We offer free standard shipping on all orders over $35. This is automatically applied at checkout — no coupon code needed.
Order Tracking
Once your order ships, you'll receive an email with your tracking number. You can use this to monitor your delivery status at any time.
Please allow 2–5 business days for tracking information to update after receiving your shipping confirmation email.
Multiple Items in One Order
As our products are sourced from different suppliers, orders containing multiple items may arrive in separate packages at different times. Please don't be alarmed if part of your order arrives before the rest — this is completely normal and your full order is on its way.
Customs & Import Duties
Some international orders may be subject to customs fees, import duties, or taxes imposed by your country's government. These charges are the responsibility of the customer and are not included in our product prices or shipping fees.
We recommend checking with your local customs office if you have any concerns before placing your order.
Lost or Delayed Orders
If your order hasn't arrived within the estimated delivery window, please don't hesitate to contact us. We'll investigate with the carrier and resolve the issue as quickly as possible.
If your order is confirmed lost, we will issue a full refund or send a replacement at no additional cost to you.
Incorrect Shipping Address
Please ensure your shipping address is accurate at the time of ordering. Pawvenue is not responsible for orders delivered to an incorrect address provided by the customer.
If you notice an error in your shipping address after placing your order, please contact us immediately at info@pawvenue.com. We'll do our best to update it before your order is dispatched, but we cannot guarantee changes can be made once processing has begun.
Delivery Attempts & Unclaimed Packages
If a delivery attempt is made and you are not available, please follow the instructions left by your carrier to arrange redelivery or collect your package from the designated location. Pawvenue is not responsible for packages that are returned to sender due to failed delivery attempts or unclaimed packages.
We aim to respond to all inquiries within 24–48 hours, Monday through Friday.
— The Pawvenue Team 🐾