Terms of service

Pawvenue Terms of Service

Last updated: 2026

1. Overview

These Terms of Service ("Terms") govern your use of the Pawvenue website and any purchases made through our store. By accessing our website or placing an order, you agree to be bound by these Terms. Please read them carefully before using our site.

Pawvenue is operated by Pawvenue LLC. Throughout these Terms, "we," "us," and "our" refer to Pawvenue.

2. Eligibility

By using our website, you confirm that you are at least 18 years of age, or that you are the parent or legal guardian of a minor using the site with your consent. You also confirm that you have the legal authority to enter into these Terms.

3. Products & Pricing

We reserve the right to modify, discontinue, or limit the availability of any product at any time without notice. Prices are subject to change without notice. We shall not be liable to you or any third party for any modification, price change, or discontinuation of products.

We make every effort to display product colors, descriptions, and dimensions as accurately as possible. However, we cannot guarantee that your device's display will accurately reflect the actual product. Minor variations in color or size are not considered defects.

4. Orders & Payment

By placing an order, you represent that the information you provide is accurate and complete. We reserve the right to refuse or cancel any order at our discretion, including orders that appear fraudulent, contain errors, or cannot be fulfilled.

Payment must be received in full before your order is processed and shipped. We accept all major payment methods as displayed at checkout.

5. Shipping & Delivery

Estimated delivery times are provided as a guide only and are not guaranteed. Pawvenue is not responsible for delays caused by carriers, customs processing, weather events, or other circumstances beyond our control.

For full details, please refer to our Shipping Policy.

6. Refunds & Returns

All refund and return requests are handled in accordance with our Refund & Returns Policy, which is incorporated into these Terms by reference. By placing an order, you agree to the terms outlined in that policy.

7. Final Sale Items

Items marked Final Sale are not eligible for returns or exchanges unless they arrive damaged, defective, or incorrect. By purchasing a Final Sale item, you acknowledge and agree to these conditions.

8. Intellectual Property

All content on the Pawvenue website — including but not limited to text, images, logos, graphics, and product descriptions — is the property of Pawvenue or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content from our site without our express written permission.

9. User Conduct

By using our website, you agree not to:

  • Use the site for any unlawful purpose
  • Transmit any harmful, offensive, or disruptive content
  • Attempt to gain unauthorized access to any part of our website or systems
  • Use automated tools to scrape, crawl, or extract data from our site
  • Impersonate any person or entity or misrepresent your affiliation with any person or entity

10. Third-Party Links

Our website may contain links to third-party websites or services. These links are provided for your convenience only. Pawvenue has no control over the content or practices of third-party sites and accepts no responsibility for them. We encourage you to review the privacy policies and terms of any third-party sites you visit.

11. Disclaimer of Warranties

Our website and products are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied. Pawvenue does not warrant that the site will be uninterrupted, error-free, or free of viruses or other harmful components.

12. Limitation of Liability

To the fullest extent permitted by law, Pawvenue shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products, even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising out of or relating to these Terms or your use of our site shall not exceed the amount you paid for the product giving rise to the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless Pawvenue and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses arising out of your use of the site, your violation of these Terms, or your violation of any rights of a third party.

14. Privacy

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our site, you consent to the collection and use of your information as described in our Privacy Policy.

15. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting to the website. Your continued use of the site following any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in the United States.

17. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable from the remaining Terms and shall not affect the validity or enforceability of the remaining provisions.

— The Pawvenue Team 🐾