Refund policy
Pawvenue Refund & Returns Policy
Last updated: 2026
Our Promise
At Pawvenue, your satisfaction — and your pet's happiness — is our top priority. We stand behind every product in our store and want you to shop with complete confidence.
Damaged or Defective Items
If your item arrives damaged, defective, or not as described, we've got you covered. Simply contact us within 30 days of delivery and we'll make it right with a full refund or replacement — no need to return the item.
To process your claim, please provide:
- Your order number
- A clear photo or short video showing the issue
Wrong Item Received
If you received the wrong item, contact us within 30 days of delivery with your order number and a photo of the item received. We'll send the correct item or issue a full refund immediately — no return required.
Order Not Received
If your order hasn't arrived within the estimated delivery window, contact us and we'll investigate right away. If your order is confirmed lost, we'll issue a full refund or send a replacement at no extra cost.
Change of Mind
As our products are shipped directly from our suppliers, we are unable to accept returns for change of mind purchases. We encourage you to review product descriptions, sizing guides, and images carefully before ordering. If you have any questions before purchasing, our team is happy to help.
Final Sale Items
Certain items are marked Final Sale and are not eligible for returns or exchanges. This includes:
- Items priced $75 and above
- All supplements, treats, and consumable food products
- All pet apparel and clothing
- Any product explicitly marked "Final Sale" in its listing
Please note: Final Sale items are still covered by our defective/damaged item guarantee. If a Final Sale item arrives damaged, defective, or incorrect, we will issue a full refund or replacement — no return required.
No Return Shipping Required
We never ask you to ship items back to us. If your item qualifies for a refund or replacement, simply send us your evidence and we'll handle the rest. It's that simple.
How to Contact Us
To submit a refund or replacement request, please reach out to us at:
📧 info@pawvenue.com
Please include your order number and any relevant photos or videos. We aim to respond to all inquiries within 24–48 hours.
Refund Processing
Once your refund is approved, it will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
Final Notes
- Claims must be submitted within 30 days of delivery
- Photo or video evidence is required for damaged or defective claims
- No return shipping is ever required
- Final Sale items are not eligible for returns unless damaged or defective
- Pawvenue reserves the right to request additional information to process claims fairly
We're a small team that genuinely cares about you and your pets. If something isn't right, we'll always do our best to make it right.
— The Pawvenue Team 🐾